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Orders and fulfillment

See every shop order, mark orders paid, and buy shipping labels for physical products.

Selling > Orders lists every purchase from your shop, plus every product someone added on when they signed up for a gathering. Orders mark themselves paid once the invoice is settled.

Find an order

  1. Open Selling > Orders.
  2. Search by the customer’s name or email, or filter by status: pending, paid or cancelled.
  3. Click an order to see the customer, where it came from (your shop or a gathering add-on), the shipping address, each item and a link to the invoice.

If someone paid you in cash, by check or through Venmo, open the pending order and click Mark paid. If the order isn’t going ahead, click Cancel order.

Ship a physical order

  1. First, connect EasyShip and set your ship-from address under Settings > Shipping. Each physical product needs a weight (under Package details on the product).
  2. Open a paid order and click Buy shipping label. The label cost is charged to your EasyShip account.
  3. The label opens as a PDF to print, and the tracking number is sent to the buyer. The order now shows a Shipped badge.

If ColibriOS says the label is still generating, wait a moment and click Refresh label.

Good to know

  • Buy shipping label only shows on paid orders that have a full shipping address and no label yet.
  • To void a label, do it in your EasyShip dashboard.
  • Products added on at gathering sign-up show the source “Event upsell”.
  • Shipping fees and sales tax are set on each product. See Add a product to your shop.
  • Taking Zelle, Venmo or cash? See Take Zelle, Venmo, Cash App, cash or checks.