Frequently asked questions

Start here: search the Help Center or pick a topic. Inside the app, Colibri, the built-in helper, answers how-do-I questions right away. If you're still stuck, open a support ticket from Support at the bottom of the menu. A person who can see your workspace reads it and replies on the same page. The full walkthrough video at colibrios.com/watch shows every part of the platform, on your own time.

Yes, and it is free for as long as you like: your website on a free Colibri address, your contacts, and 1:1 booking for up to 5 booked sessions a calendar month. If you never pick a paid plan, you stay on the Free plan, so nothing you built goes dark. ColibriOS Pro unlocks campaigns, courses, gatherings, the shop and a domain of your own. Current prices are on colibrios.com/pricing.

An AI action is one thing Colibri AI does for you: a message to Colibri is 1, writing a page is 2, and bigger jobs like rebuilding an uploaded design or making an image are 5. ColibriOS Pro includes about 400 a month and the Free plan 10. The pool refills on the 1st. If you run out, you can add more in Settings > Billing & cancellation, and bought actions never expire. Contacts, emails, pages and courses are never metered, only what the AI does.

No contracts and no lock-in. Your plan renews automatically so your website and bookings never go dark on a forgotten payment, and you can cancel it yourself from Settings > Billing & cancellation in a couple of clicks. No email to write, no retention call. You keep everything to the end of the period you've paid for, and you can export it all to CSV on the way out.

It stays yours. Your account drops to a read-only export mode at the end of the billing period, and you can export everything to CSV any time. Re-activate within 90 days without losing a thing.

Always. Your clients and guests, offerings and invoices are yours: export to CSV whenever you like.

Your data sits in its own locked workspace, encrypted and backed up. Details are on the Security page at colibrios.com/security.

ColibriOS doesn't take a cut of your bookings. You pay only your payment processor's standard rate.

Stripe: you connect your own account, so payouts go straight to you and ColibriOS never takes a cut. Stripe covers cards, Klarna, Afterpay, Affirm, Zip and Cash App Pay. Zelle, Venmo, Cash App and cash work through your own instructions on the pay page.

Yes, and you don't need a processor for any of it. In Settings > Payments, add your Zelle, Venmo or Cash App handle and write your own instructions: cash at the door, checks made out to you, a sliding-scale arrangement, or a trade. They appear right on the invoice's pay page, so your client sees exactly how to pay you. When the money (or the trade) arrives, you mark the invoice paid and it lands in your books like any other payment.

Yes, on ColibriOS Pro. In Settings, under Zapier and apps, paste a link from Zapier, Make or N8N and pick what to send: someone new in your contacts, a 1:1 booking, a class sign-up, a pack, a course enrollment or a bundle. An incoming link on the same tab lets ManyChat, Zapier, Make or a form tool add a new contact to your workspace. Zapier needs one of its paid plans for this.

One shared feed, pinned posts, hearts, member profiles, moderation, and announcements that land in your members' inboxes. People sign in with just their email, no passwords. There are topic channels and a merged home feed, spaces you can lock to paying members or to the students of a particular course, a host highlight for the answers worth keeping, and an automatic weekly digest of what people missed. Journey runs alongside: badges, points and levels members earn for showing up.

Yes. If cost is a barrier, write to hello@colibrios.com. We hold space for the people who hold space for everyone else, and we'll work something out.